How can we help you?
Online Banking FAQ
Electronic Statements | FAQ | Online Banking | Online Banking Agreement- I am unable to access my online banking account information. What do I do?
- Why won't my PC stay registered? I have to answer security questions every time even though I tell it to register my computer.
- What can I do to keep from having to register my computer again and again?
- Where can I find contact information for a Bank of Ann Arbor employee or department?
- Registration Tips for Internet Explorer
- Registration Tips for Firefox
Q. I am unable to access my online banking account information. What do I do?
A.If you have forgotten your password, click the "forgot your password?" link in the Online Banking box on the homepage. You will be prompted to enter and submit your access ID. Your password will be e-mailed to the address established during your first-time user session.
If a forgotten password is not the issue, please contact an online banking specialist for assistance at 734-327-0225. If you call outside the hours of 8:00am to 5:30pm, leave a message and your call will be returned as soon as possible.
Q. Why won't my PC stay registered? I have to answer security questions every time even though I tell it to register my computer.
A. Your PC may not stay registered for a number of reasons. Most often it is because some functions may clear out the temporary Internet files and cookies that our system looks to recognize your computer when you sign in:
Functions that may erase temporary files or cookies:
- Rebooting the computer
- Rebooting of the router
- Automatic clean up by anti-virus software
- Performing a disk clean up
- Performing disk defragmentation
Q. What can I do to keep from having to register my computer again and again?
A. We've recently discovered that deleting a folder on your hard drive that stores a Flash token file may be helpful.
Look for a folder named PBI_PBI1961. It may be located in the following directory: C:\Documents and Settings\username\Application Data\Macromedia\Flash Player\#Shared Objects\#####\rdsi-secure.com\PBI_PBI1961
The folder under Shared Objects may be titled with numbers and letters (for example Q92RJCZ9).
Also at the same time, delete the PBI1961 cookie on your computer. This may be found under C:\Documents and Settings\username\cookies. You can clear cookies from your Internet browser, but that may affect other secure sites that you visit.
Please feel free to call Chris Tefft at 734-327-0225 if you need assistance.
Q. Where can I find contact information for a Bank of Ann Arbor employee or department?
A. On the top navigation menu on our website, click Staff for a list of important phone numbers, departments, and employees. If you need additional assistance, contact a helpful representative at 734-662-1600.
Registration Tips for Internet Explorer
Tools -> Internet Options -> Security -> Custom Level -> Scripting -> Active Scripting Must be enabled.
*This should already be true, otherwise the Javascript menus will not render.
Tools -> Internet Options -> Security -> Custom Level -> ActiveX controls and plug-ins -> Binary and script behaviors
* Not present on Windows 2000
Tools -> Internet Options -> Privacy tab -> add www.bankofannarbor.com and www.rdsi-secure.com to the allowed sites in the site button. And Medium is the recommended setting for our cookies to be allowed.
Registration Tips for Firefox
Tools -> Options -> Main Icon
Go to the privacy icon. Check the box to accept cookies, make sure the drop down box where it says "Keep until" says "they expire".
Tools -> Options -> Content Icon
Check Box to enable javascript
Erase all browsing history and cache.
