For 24-hour telephone banking,
call: 1.888.662.5001

Bank of Ann Arbor Routing Number: 072413735
Bank of Ann Arbor SWIFT BIC: ANNAUS33
Bank of Ann Arbor NMLS ID: 532149

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Security Alerts

Please read the latest warnings on fraudulent and suspicious activities below. For immediate alerts and text messages, follow us on Twitter at

The Top 5 Holiday Scams

  • Black Friday/Cyber Monday Specials
    This time of year, online scams use a variety of lures to get unsuspecting buyers to click on links or open attachments. Bad guys build complete copies of well-known sites, send emails promoting great deals, sell products and take credit card information - but never deliver the goods. Sites that seem to have incredible discounts should be a red flag. Remember that when a "special offer" is too good to be true, it usually is. For instance, never click on links in emails or popups with very deep discount offers for watches, phones or tablets. Go to the website yourself through your browser and check if that offer is legit.

  • Complimentary Vouchers or Gift Cards
    A popular holiday scam is big discounts on gift cards. Don't fall for offers from retailers or social media posts that offer phony vouchers or (Starbucks) gift cards paired with special promotions or contests. Some posts or emails even appear to be shared by a friend (who may have been hacked). Develop a healthy dose of skepticism and "Think Before You Click" on offers or attachments with any gift cards or vouchers!

  • Bogus Shipping Notices From UPS and FedEx
    You are going to see emails supposedly from UPS and FedEx in your inbox that claim your package has a problem and/or could not be delivered. Many of these are phishing attacks that try to make you click on a link or open an attachment. However, what happens when you do that is that your computer gets infected with a virus or even ransomware which holds all your files hostage until you pay 500 dollars in ransom.

  • Holiday Refund Scams
    These emails seem to come from retail chains or e-commerce companies such as Amazon or eBay claiming there's a "wrong transaction" and prompt you to click the refund link. However, when you do that and are asked to fill out a form, the personal information you give out will be sold to cyber criminals who use it against you. Oh, and never, never, never pay online with a debit card, only use credit cards. Why? if the debit card gets compromised, the bad guys can empty your bank account quickly.

  • Phishing on the Dark Side
    A new phishing email has begun circulating that tricks people into thinking they could win movie tickets for the highly-anticipated film, "Star Wars: The Force Awakens," due out on Dec. 18. However, the email is a phishing attack. Leading up to the film's release, and shortly after, you need to watch out for this social engineering attack and not fall for the scam. Stay safe online!

BONUS TIP: Never use an insecure public Wi-Fi to shop with your credit card. Only shop with a secure connection at home.

Medicare "Open Enrollment" scams

Whenever someone asks for your bank account number or your Medicare number, stop. Only give personal or financial information when you have verified who you're talking to. Call 1-800-MEDICARE to make sure you're talking to a legitimate representative.

Click here to learn more.

IRS Urges Public to Stay Alert for Scam Phone Calls

Click here to learn more.

National Do Not Call Registry

Click here to learn more.

Seven Tips for Financial Preparedness in a Disaster

Click here to learn more.

What's the deal with "Rachel from Card Services"? Your top 3 questions answered.

Rachel and her cohorts - Anne, Tiffany, Michael, Heather and others - from "Card Services" have been annoying people for years with their illegal robocalls. And the FTC is working hard to stop them - both bringing cases and hosting competitions to develop robocall-blocking technology. So, what's the deal with these calls, and why won't they stop? We've got answers to your top 3 questions.

Click here to learn more.

Avoiding Social Engineering and Phishing Attacks

Click here to learn more.

Scam of the Week: Black Friday Coupon Alert

Read the lead article here to learn more. The article will be the first one listed among a list of other security articles you may be interested in.

New Twist to the Telephone Tech Support Scam

Click here to learn more.

Cyber Crime Purchase Order Scam Leaves a Trail of Victims.

Click here to learn more.

National Cyber Security Awareness Month

Security is Everyone's Responsibility. Click here to visit the FBI website to learn more about National Cyber Security Awareness Month.

Phishing Scams

The FDIC has created this webpage to inform and warn consumers about a type of fraud called "phishing." The term "phishing" - as in fishing for confidential information - refers to a scam that encompasses fraudulently obtaining and using an individual's personal or financial information.

Click here to visit the FDIC website and read how it works.

Security on Bank of Ann Arbor's Online Banking

Bank of Ann Arbor has confirmed that all of our online banking systems have been tested and are not vulnerable to the security vulnerability called "Heartbleed." You may continue to use them with confidence. You are always welcome to change your password which would add an additional layer of protection. If you would like to learn more about this security issue, visit a website, that has been set up by one of the firms who discovered the bug.

Top Phishing Scams

Email claiming to be from the "Energy Billing System" that your latest bill is available online and can be viewed with just one click. Of course the amount is sky-high so they want you to prevent a negative consequence.

Phishing email supposedly from Microsoft and you need to click a one-time automatic verification so that your account will not be suspended. STOP - LOOK - THINK before you click.